Privacy policy

PRIVACY POLICY

This Privacy Policy describes how Tamannaah Bhatia Studioz ("Tamannaah," "we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from our website https://tamannaah.com/ (the "Site").

Tamannaah Bhatia Studioz collects information via the Website, applications installed on the Website, and native mobile applications.

As applicable, the information collected by us shall be used to contact you about the Website, mobile applications, and related services; to monitor and improve the Website and applications; calculate the number of visitors and understand their geographical locations; update you on special offers; and provide you with a better shopping experience. This may include sending emails about offers and updates. You may unsubscribe from such communications at any time.

Some of your information may be shared with trusted third parties such as courier companies, payment processors, and vendors to enable them and us to perform services and fulfill your order requirements. We ensure that such parties use your information only for specified purposes and protect it appropriately. We do not allow unauthorized persons or organizations to use any information collected through our Website or applications.

However, our Website or applications may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties.

We may share your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. Such disclosures may be made without prior notice where required by law.

We may share aggregated information such as demographics and usage statistics with sponsors, advertisers, or other third parties. This information does not identify you personally.

INFORMATION WE COLLECT:

Personal Information: When you visit the Site, we collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, we collect information about the pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

Order Information: When you make or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, payment details (processed securely via third-party providers; we do not store full card details), email address, and phone number.

Device Information: We collect information about the device you are using to access the Site, including hardware model, operating system version, unique device identifiers, and mobile network information.

HOW WE USE YOUR INFORMATION:

We use the information that we collect to:

• Process and fulfill orders (including payment processing, shipping, and confirmations)

• Communicate with you

• Screen orders for potential risk or fraud

• Provide you with information or advertising relating to our products or services (only with your consent, where required by law)

YOUR RIGHTS:

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to withdraw consent for marketing communications.

If you would like to exercise these rights, please contact us through the contact information below.

COOKIES:

Cookies are small pieces of information saved by your browser onto your device. Cookies are used to record aspects of your visit and help us provide a better experience.

We may use third-party services such as Google Analytics and advertising tools. You can control or disable cookies through your browser settings or other available tools.

DATA RETENTION:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements.

SECURITY:

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure.

INTERNATIONAL USERS:

If you are accessing the Website from outside India, please note that your information may be transferred to, stored, and processed in India or other countries. By using the Website, you consent to such transfer, storage, and processing.

CHILDREN’S PRIVACY:

No use or services available on the Website or mobile applications are directed toward children. We do not knowingly collect personal information from children.

CHANGES TO THIS POLICY:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

CONTACT US:

For more information about our privacy practices, or if you have questions or would like to make a request, please contact us:

Email: hello@tamannaah.com

SHIPPING POLICY

At Tamannaah Fine Jewellery, we ensure that shipping through Sequel Logistics is secure and reliable. All products are insured during transit and delivered in tamper-proof packaging. Sequel Logistics is our trusted courier partner.

SHIPPING CHARGES

Shipping is free globally.

DELIVERY TO IDENTIFIED PERSON

Please provide accurate recipient details, including full name, address, landmark, pin code, and contact number.

For certain shipments, the recipient may be required to present a valid government-issued photo ID at the time of delivery. The courier partner may verify these details for security purposes.

DELIVERY LOCATION

Deliveries are made to residential or work addresses, or at Tamannaah showrooms. Public places are not eligible for delivery.

CHANGE IN SHIPPING ADDRESS

Orders can be tracked via the “My Account” section on our website. Address change requests can be made by emailing hello@tamannaah.com before the order is shipped. We may not be able to process changes once the order has been dispatched.

SHIPMENT DISCREPANCY

Please inspect your package upon receipt. Report any damage, shortages, or discrepancies within 72 hours by emailing hello@tamannaah.com.

DAMAGED PRODUCTS

Contact us within 72 hours if you receive a damaged parcel. Please keep the parcel and product intact for investigation. Delayed reporting may result in the claim not being accepted.

MISSING PRODUCTS

Report missing items within 72 hours after inspecting the package. Failure to do so may limit our ability to address the issue.

NON-RECEIPT OF AN ORDER

Track shipments using the provided tracking ID. Report non-receipt within 72 hours of the delivery confirmation email. Delayed reporting may result in the claim not being accepted.

FREE GIFT PACKAGING

Complimentary gift wrapping and personalized messages are available. Add a gift message on the cart page to include with your purchase.

For further details or to initiate any process, please contact us at hello@tamannaah.com.